Payment Terms & Conditions
Business Name: Guangzhou Sphere Trading Company Limited
Effective Date: 01.Sept.2024
Website: https://gaan-daan.com
1. Accepted Payment Methods
We accept the following forms of payment:
Credit / Debit Cards: Visa, MasterCard, American Express, Discover.
Digital Wallets: Apple Pay, Google Pay, Shop Pay.
Bank Wire / ACH: Required for custom orders or transactions exceeding $[Amount, e.g., $5,000].
All payments must be made in [Currency, e.g., USD / EUR / GBP / CAD or AED ]. Orders will not be processed until payment is received and verified.
2. Payment Structure & Order Types
A. In-Stock Items
Payment Requirement: 100% upfront at the time of purchase.
Processing: Stock items are processed for fulfillment once payment clears.
B. Pre-Orders & Custom / Made-to-Order Items (Fiberglass, Carbon Fiber, Custom Moulds)
Payment Requirement: 100% upfront, or a non-refundable [e.g., 50%] deposit if explicitly agreed upon prior to manufacturing.
Manufacturing Lead Times: Production schedules and estimated lead times (e.g., 4–8 weeks) begin only after full payment or deposit clearance.
Order Modifications: Once production begins, custom or made-to-order items cannot be modified, canceled, or refunded.
3. Pricing, Taxes & Freight Charges
Pricing Accuracy: Prices displayed on our website are subject to change without prior notice.
Taxes & Customs:
Customers are responsible for all applicable state, local, or national sales taxes.
For international shipments, import duties, customs fees, and local taxes are not included in the product or shipping price and are the sole responsibility of the buyer.
Freight & Oversized Shipping: Body kits, bumpers, and aero packages ship via freight courier due to size. Additional shipping surcharges may apply for residential delivery, liftgate services, or address modifications post-dispatch.
4. Fraud Prevention & Order Security
To protect against credit card fraud, billing and shipping addresses must match for first-time buyers.
If addresses differ, or if our payment processor flags an order as high-risk, we reserve the right to request proof of identification (e.g., government-issued ID, utility bill) before processing the shipment.
Orders flagged as fraudulent will be canceled immediately.
5. Cancellations & Order Changes
Standard Orders: Can be canceled within 24 hours of placement for a full refund, provided the item has not shipped.
Shipped Orders: Subject to our standard Return & Refund Policy (restocking fees and return freight charges apply).
Pre-Orders & Custom Items: Non-refundable once production or procurement has commenced.
6. Chargebacks & Disputes
If you experience an issue with your order (such as freight damage, missing hardware, or fitting issues), please contact customer support at [Your Email] before initiating a chargeback with your bank.
Freight Damage: Freight damage must be documented on the Bill of Lading (BOL) upon delivery. Initiating a chargeback without reporting freight damage on delivery voids freight insurance support.
7. Contact Information
For questions regarding invoices, billing inquiries, or payment processing:
Email: info@gaan-daan.com
Phone: +85265851837
Hours: 08-17 Mo-Fr